Delivery information

Taking receipt of your beautiful oak flooring

Standard flooring products are usually dispatched 5 to 10 working days after we receive your order. Bespoke flooring products are usually dispatched 4 to 5 weeks after we receive your order. All delivery times are subject to the availability of the products.

You can collect your goods if you prefer. Please ensure you select ‘collect’ at checkout.

Once your goods are ready in our depot, we will call you to arrange a suitable date to deliver or collect. If we are delivering, you can select a morning or afternoon slot on a specific day. Once a delivery date has been agreed, please ensure that you or a representative are at the delivery address to accept delivery of your products and to sign the delivery note.

Most of our flooring products and associated timber items such as skirting and architrave will be delivered by lorry on pallets. Our pallet charges are based on mainland UK postcodes. Unfortunately, we don’t deliver to Jersey or Guernsey.

Palletised deliveries are termed as ‘kerbside’ deliveries. This means that the delivery driver will park at the closest point they feel is suitable and safe to unload, and the pallet will be removed from the lorry. The goods must then be transferred from the pallet into the customers’ property without delay to ensure that the goods are not left outside to suffer from rain, sunshine, heat, moist atmosphere or accidental damage.

Drivers may decide not to enter a customer’s driveway or property, however this is at their discretion. If access is difficult, please arrange a suitable alternative off-loading area.

Customers are advised that delivery drivers aren’t obliged to carry goods from the delivery vehicle or pallet to the property. The customer must ensure that they, or at least one person acting on their behalf, are available to sign for the goods and are capable of carrying them into the property without harming themselves or others.

Customers must ensure that access is suitable for a lorry, or advise us that an alternative vehicle is required. In this instance we may have to quote for a special delivery, which may be more expensive than standard pallet delivery.

Please call us if you have any questions relating to delivery of products.